Loaned Device Tech Support

Please use this webpage to guide you in supporting the most common technology issues related to your school-loaned student Chromebook device. Please be advised that we cannot help with support with your own personal technology devices and internet services. You should contact your device manufacturer or internet service provider for personal device and service issues.

Level 1 Self-Service Support

Level 1 support guidance is designed to be self-service guidance for the most common issues that you may encounter while using your loaned device. Please read through the frequently asked questions below to do initial troubleshooting. This section is continually updated.

  • My student laptop will not turn on or my screen is blank.
    • Is the device turned on and charged? If plugged in, there will be a light by the charger input on the device.
    • If you have confirmed these items, proceed to LEVEL 2 support guidance.
  • I can’t get connected to my wireless network.
    • Did you verify that you have typed the network password (if applicable) correctly?
    • Are other devices on your wireless network working properly? You may need to reset your wireless router.
    • If you have confirmed these items, proceed to LEVEL 2 support guidance.
  • I can’t login to the device to access the SeeSaw website.
    • Did you click the login button on the home screen?
    • Did you try the guest mode icon on the bottom bar?
    • If you have confirmed these items, proceed to LEVEL 2 support guidance.
  • I’m connected to my wireless network and am on the SeeSaw website, but nothing is loading.
    • Try another website like google.com or yahoo.com to verify if they are working. If they ARE working, the SeeSaw website may be having connection issues. If that ARE NOT working, you may be having internet connectivity issues and should contact your internet service provider.

Still having issues? Continue below to open ticket.