Remote Learning Support

Please use this webpage as a guide for information around student remote learning, including school building hours, food distribution for families, and technology support information.

Latest Update: Effective 11/30/20

Building Hours & Schedule

See below for school building opening hours during COVID-19 remote learning.

  • Monday: 9:00 AM to 12:00 PM + Meal Pickup

  • Tuesday: 9:00 AM to 12:00 PM + Tech Support

  • Wednesday: 9:00 AM to 12:00 PM + Meal Pickup

  • Thursday: 9:00 AM to 12:00 PM + Tech Support

  • Friday: Appointment Only

Food Service Information

As we do every year, we are partnered with Nutritional Development Services (NDS) to provide a free breakfast and lunch program for your student(s). In compliance with the National School Lunch Program (NSLP) and NDS during the remote learning phase of the school year, we will be providing weekly meal pick-ups for families at Deep Roots. See below for more details about picking up meals for your student.

Anyone with a student under the age of 18 can pick up weekly meals for their students at Deep Roots Charter School on Monday’s and Wednesday’s from 9:00 AM till 1:00 PM.

Families will be able to pick-up 5 breakfast and 5 lunch meals once a week for their students enrolled in school at Deep Roots. Meals consist of dry breakfast, fruit and warm to eat meals.

Meals can be picked up on Monday and Wednesday from 9:00 PM until 12:00 PM.

Meals will be available at the school building in the cafeteria. Further directions will be available when you arrive to pick-up those mornings.

Families will enter the school from the front of the building, follow directions and markings to enter the socially distant line, and pick-up food for their students by checking in with our food service manager who will process the order. Please be aware that these meals are for the entire week for each student, so be prepared to carry the boxes, especially if you have multiple students enrolled at DRCS. We will not have staff available to assist. Do your best NOT to come in groups larger than needed to pick-up your student(s) food.

  • Please wear face coverings.
  • Please socially distance according to directions from staff and marking within the building.
  • Please do not gather in groups inside or around the building during pick-up.
  • Please be mindful of the school zone and delivery area in our parking lot. DO NOT BLOCK.
  • Please be patient as we work to make this pick-up as timely as possible.

Tech Support Information

Please use this page, and the info below (Level 1 Support Guidance) to troubleshoot the most common technology issues you may encounter. We can assist with support for both school loaned devices and non-school owned devices (your personal devices). Although we cannot repair physical damage, we can assist with basic troubleshooting and software issues. If you are not able to resolve your issue with the information below, please stop by the school during the tech support open office hours listed below.

Tech Support Open Office Hours:

Tuesday: 9:00 AM till 12:00 PM

Thursday: 9:00 AM till 12:00 PM

Level 1 Self-Service Support

Level 1 support guidance is designed to be self-service guidance for the most common issues that you may encounter while using your loaned device. Please read through the frequently asked questions below to do initial troubleshooting. This section is continually updated, and if you continue to have issues, please stop by the school during tech support open office hours for further support.

  1. Visit our login page at https://clever.com/in/deeprootscs. Select the ‘Clever Badge Log in’ option.
    1. On school devices, this link is bookmarked.
    2. If you are using a personal device, please bookmark to make easier for your students.
  2. Your internet browser may ask you to allow clever.com to use your device’s camera. Select ‘Allow’.
  3. Hold your student’s Badge up to the device’s camera, and wait for the green checkmark to log your student into Clever!

If you have confirmed these items and the issue remains, please stop by the school during tech support office hours for assistance.

Please visit this article for additional instructions for helping your student log in with a badge.

To log out of Clever, navigate to the Clever Portal, hover over your name in the top-right corner, and click Log out.

  1. Login to the Clever student portal. If you aren’t sure how to do this, please see the toggle above this one.
  2. Depending on your grade level, you will find links to Zoom session:
    1. On your teacher’s page found on the Clever homepage after logging in.
    2. After clicking Seesaw and view your messages where links are posted.
    3. On your students customized schedule found in their folder on Seesaw.
  3. Click your Zoom link, which will open the Zoom app where your student will enter their name (and password if applicable) to join the session.
  4. Be sure to enable the microphone and camera.

If you have confirmed these items and the issue remains, please stop by the school during tech support office hours for assistance.

  1. If on a personal device, be sure you have installed the Chrome Zoom web extension. Upon opening a Zoom session for you student, you will be prompted to do this.
  2. If on a school loaned device, be sure the Zoom app is installed. Opening Zoom in the browser can cause audio and video issues. If you do not see the app icon at the bottom of the screen, follow the steps below to reboot the device.
    1. Hold the circle arrow button found in the top row of you keyboard near the left side.
    2. Press the power button. This will force reset the device, which should force install the Zoom app.
    3. You may need to do this process up to three times.
  3. If you have done these things and the issue remains, please stop by the school during tech support office hours for assistance.

  1. Be sure you going to the correct URL link found in Clever.
  2. Be sure you are entering the correct login information.
    1. You will need your students teacher username given by the teacher.
    2. You will need your students password given by the teacher.
  3. If you have confirmed these items and the issue remains, please stop by the school during tech support office hours for assistance.

  1. For students, be sure they are accessing Kickboard via Clever.
  2. For parents, be sure you are accessing with the access code paperwork distributed on learning launch days.
  3. If you need further assistance, please contact our culture team.

  1. Is the device turned on and charged? If plugged in, there will be a light by the charger input on the device.
  2. If you have confirmed these items and the issue remains, please stop by the school during tech support office hours for assistance.

  1. Did you verify that you have typed the network password (if applicable) correctly?
  2. Are other devices on your wireless network working properly? You may need to reset your wireless router.
  3. If you have confirmed these items and the issue remains, please stop by the school during tech support office hours for assistance.

  1. Did you click the login arrow button on the home screen?
  2. There will be a second arrow to click as well. Once clicked the second one occasionally takes a extra couple seconds to process.
  3. If you have confirmed these items and the issue remains, please stop by the school during tech support office hours for assistance.

  1. Try another website like google.com or yahoo.com by entering the URL address in the browser to verify if they are working.
  2. If they ARE working, the Clever website may be having connection issues.
  3. If that ARE NOT working, you may be having internet connectivity issues and should reset your router or contact your internet service provider.